Delivery

• Free UK Delivery
• 8-9 Weeks From Day of Purchase ( Contact us for express shipping rates 0203 835 3311 )
• Shipping and Tracking: Delivery times arranged once your bath has been completed. Tracking numbers are provided when your order is despatched. These can be accessed through our tracking portal. This tracking number will provide you with real-time updates on your bath’s journey to your doorstep.

Our delivery charges for baths are included in the price of the product. Brassware costs if ordered or part-shipped (i.e. not delivered with your bath) are determined by several factors, including the items you’ve ordered, the required packaging size, and your geographical location.

Delivery Terms: If there are any parking restrictions or preferred parking locations at your delivery address, please inform us. We will only proceed with delivery if you accept responsibility for any parking fines/charges incurred during delivery.

Please inspect your goods for completeness, correctness, and quality within 72 hours of receiving them. Report any queries or issues as soon as possible, including providing images if applicable, to expedite resolution. Claims for breakages, shortages, or damage reported outside of this 72-hour period may be subject to our discretion.

In some cases where a third party is involved in receiving deliveries on your behalf, a Delivery Agreement form may be required. This form allows you to designate site contacts responsible for receiving and checking delivered items. Please complete and return these forms before the scheduled delivery date to ensure a smooth process. If the designated individuals are not present on the delivery date, our claims for breakages, shortages, or damage may not be honoured.

Deliveries Outside the UK & ROI: For orders outside the UK and ROI, we will provide quotations for sea or air delivery after your order is completed. Delivery fees, as well as all duties, taxes, and other fees imposed by the destination country, will be your responsibility. Our standard kerbside delivery service applies, and we cannot guarantee delivery inside a property.

Split Deliveries: If it suits your needs, we can arrange to send your order in stages, although this may involve additional charges. Splitting orders is often helpful for plumbing or setting out purposes. Please inform us if you require your order to be split, and we will recalculate and confirm any additional charges if applicable.

Returns, Refunds, Shortages, or Damaged Goods:

Should you wish to return a product, we are happy to offer a refund or exchange provided the item is returned in its original packaging and in good condition. Returns should be made within a reasonable time. Returns after 30 days are subject to a negotiated basis and may incur a 30% restocking charge. Please note that we cannot accept returns for bespoke goods that have been made to order.

Any shortages or goods damaged during delivery must be reported to us within 3 working days of receiving the goods, either by telephone, email, or in writing.

None of the above information affects your statutory rights in cases of faulty or incorrectly described goods.”