Terms
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the sale of goods by The Copper Bath Company (“we”, “us”, “our”) to consumers and business customers (“you”, “your”) via our website, email, or other means.
1.2 By placing an order, you confirm that you have read, understood, and agreed to these Terms.
2. Products
2.1 All copper baths are handmade and bespoke, manufactured to your chosen specifications. As such, they are considered custom-made items under UK and international consumer law.
2.2 Accessories such as taps, waste fittings, and stands may be sold as off-the-shelf items and are subject to standard consumer rights where applicable.
3. Pricing & Payment
3.1 All prices are in GBP and include VAT (where applicable), unless otherwise stated.
3.2 We accept payment via major credit/debit cards and bank transfer.
3.3 A non-refundable deposit of £500 per bath may be paid to secure your order. As each bath is a bespoke item, all deposits are strictly non-refundable. The remaining balance must be paid in full prior to dispatch. Customers may alternatively choose to pay the full amount at the time of purchase.
3.4 Orders will not be released for production or delivery until full payment is received.
4. Orders & Cancellations
4.1 Orders for copper baths are non-cancellable and non-refundable once production has commenced.
4.2 In accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to goods made to a consumer’s specification or clearly personalised.
4.3 If you wish to cancel an order for non-bespoke accessories, you must notify us in writing within 14 calendar days of receiving the goods. The goods must be returned in original, unused condition at your cost.
5. Delivery
5.1 Delivery is to kerbside only unless otherwise agreed in writing.
5.2 We deliver within the UK and internationally. Shipping costs and lead times will be confirmed at the time of order.
5.3 Delivery times are estimates only. We shall not be liable for delays due to events outside our control.
5.4 It is your responsibility to ensure adequate access for delivery and safe receipt of the product at the delivery address.
6. Inspection & Faults
6.1 All goods must be inspected upon delivery.
6.2 You must notify us within 24 hours of delivery in writing (including photographs) of any damage or defect.
6.3 Goods must be kept in original packaging. If packaging is discarded, you will be responsible for sourcing replacement packaging for any authorised return.
6.4 Where a fault is confirmed, we will repair, replace, or refund the product and cover return shipping where applicable.
7. Returns
7.1 Bespoke copper baths are not eligible for return unless found to be faulty or not as described.
7.2 Accessories may be returned within 14 calendar days if unused and in original packaging, at your own cost.
7.3 Any authorised return must be agreed with us in writing before sending the goods back.
8. International Sales
8.1 International customers are responsible for any customs duties, taxes, or import fees in their country.
8.2 Delivery times for international orders are estimates and may vary depending on customs clearance.
9. Liability
9.1 Our liability is limited to the cost of the product supplied. We are not liable for indirect or consequential losses, including installation costs or delays.
9.2 Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under law.
10. Trade Sales
10.1 Trade or business customers are not entitled to consumer cancellation rights.
10.2 Trade orders are final and non-refundable once accepted.
11. Governing Law
11.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts.
